Detailed Agenda

When its legacy field service system stopped keeping pace, El Paso Electric modernized from the ground up — replacing its legacy FSM and middleware layer with a single platform connected directly to Esri ArcGIS Utility Network and Oracle Customer Care and Billing. Eleven departments that ran on disconnected systems now run on one, and manual 5am dispatch gave way to automated scheduling. Hear from EPE's operations team on the time and cost outcomes, the workforce changes that followed, and practical lessons from tuning automated dispatch for a large, geographically distributed field workforce.

This presentation provides an overview of MLGW's Revenue Protection initiative, including the project goals, business need, and solution for addressing utility theft while improving field safety. It features demonstrations of the ArcGIS Field Maps application and Dashboard, explains the backend processes that support the solution, highlights future enhancements, field ride-along efforts, introduces the project team, and concludes with a question-and-answer session.