Join this session to learn how your peers are showcasing GIS at their organizations. First you will learn how planned and unplanned outage information is being shared with internal and external stakeholders with a focus on ensuring alignment between operational data and public-facing information. Second, you will learn how GIS is being used to optimize infrastructure replacement and rehabilitation, streamlining workflows, and enabling dynamic calculations and updating of annual budgets.
2025 Proceedings
Water Industry Case Studies
Presentations
- Automated SMS Services and Real-Time Mapping for Seamless Outage Management
Discover how HSY transformed customer and internal communications during both planned and unplanned outages through cutting-edge automation and geospatial technology. This presentation delves into how automated SMS notifications, combined with interactive internal and public maps, ensure timely and accurate information delivery. Learn how these tools not only improve operational efficiency but also enhance customer trust and provide actionable insights for continuous improvement.
, System spesialist, HSY
- Water and Wastewater Infrastructure Intervention Planning with ArcGIS Online
The Region of Peel manages municipal services including a large network of water distribution and wastewater collection systems. To plan and optimize ongoing infrastructure replacement and rehabilitation, the Decision Support System (DSS) was developed. The DSS imports data sets and employs various criteria and logic to prioritize work. Esri software is used to visualize, and communicate results, aiding in the planning and execution of annual intervention programs. This innovative system enhances efficiency and effectiveness in managing critical municipal infrastructure in the Region.
, Regional Municipality of Peel (Ontario, Canada)
Session Type: User Presentations
Session Level: All Attendees
Industry: Water
